Shipping Policy

Thank you for your interest in our ceramics! We’ve successfully shipped over 15,000 pots worldwide and are committed to ensuring your pieces reach you safely.

Over the years, we have successfully delivered our ceramics to customers across 38 countries worldwide, reaching homes and studios throughout Europe, North America, the Middle East, Asia and Oceania. Each parcel is prepared with great care and attention, and we take pride in our strong delivery track record to both local and international destinations.

Shipping Costs & Processing

  • Shipping costs are calculated based on weight and will be displayed at checkout.

  • Order processing time: 2–7 business days. This includes carefully packing your order and arranging pickup from our rural studio.

We use various couriers depending on your location and the size of your order.


Shipping Options

Economy Standard Shipping

Estimated delivery times:

  • Latvia (DPD): 2–3 days

  • Europe: 1–2 weeks

  • Worldwide: 2–4 weeks

FedEx EXPRESS

Estimated delivery times:

  • Europe (DPD / DHL / FedEx): 4–10 days

  • USA & International (FedEx): 10–20 days

  • Customs or import duties may apply depending on your country’s regulations. These charges are usually paid by the recipient once the parcel arrives in the destination country.

  • To provide the most reliable service, shipping methods vary depending on parcel weight:

    Parcels under 4 kg (8.8 lbs) — Postal Service (with pre-paid duty)

    Smaller parcels are sent via registered post with duty fees pre-paid. This means no additional customs charges will be requested upon delivery.

    • Delivery time: approximately 2–3 weeks
    • Tracked service
    • No extra fees on arrival

    This is the most transparent and cost-effective option for smaller items.

    Parcels TO USA over 4 kg (8.8 lbs) — FedEx Express

    Larger orders are shipped via FedEx Express for secure handling.

    • Typical delivery time: around 10 days
    • Duty fees are paid by the recipient upon arrival according to US customs regulations

    We always provide accurate documentation to support smooth customs clearance and minimise delays.


Refunds & Damages

We take great care in packaging, and breakages are rare. Inspect your items immediately upon receipt. In case of damage contact us within 3 days of receiving the package.

To process a claim we require:

  • Photos of external packaging

  • Photos of internal packaging

  • Photos of the full contents received

  • Close-up photos of the damaged item(s)

Without this documentation, courier claims cannot be initiated.

Once the claim is reviewed, we will offer:

  • A replacement (where possible), or

  • A store voucher for the value of the item



DELAYED OR LOST DELIVERIES

On rare occasions, a parcel may become delayed or lost in transit — enjoying its own unexpected adventure in the postal abyss.

Please know that we look forward to your parcel’s arrival just as much as you do. If a shipment appears delayed, we will do everything possible from our end to help locate it.

  • If a parcel is officially declared lost by the postal service, we will:

    • Send a replacement (if available), or

    • Issue a store voucher for the value of the item (excluding shipping costs), which can be used to place a new order

  • Please note:

    • A parcel can take up to 60 days to be officially declared lost

    • An official non-delivery confirmation from the postal service is required before replacements or vouchers can be issued

FAILED DELIVERIES

If an order is returned to us due to:

  • Incorrect or incomplete address

  • Failure to pay customs duties or taxes

  • Unsuccessful delivery attempts

A second shipping fee will be required before re-dispatch.

  • We will contact you to arrange re-shipping

  • If no re-delivery arrangement is made within 1 month of purchase, the order will be considered uncollected goods

  • In such cases, the order will be forfeited and no refund will be issued



    Returns

We want you to be completely satisfied with your purchase. If there’s an issue:

  • Contact us within 7 days of delivery at laimaceramics@gmail.com

  • Return the item within 14 days of delivery

  • Include your order number and photos (if applicable)

Please Note:

  • Items must be returned unused, in original packaging, and in perfect condition to qualify for a refund.

  • Shipping costs (original and return) are non-refundable.

  • Buyer is responsible for return postage and customs fees upon arrival

  • Refunds are issued once the item is received and inspected.

Custom & Made-to-Order Items:
These cannot be returned or exchanged.

  • Laima Pilina

    “Ursteni”, (there is no street name, only house name, enter “1” if required)

    Svitenes pagasts, Bauskas novads

    Latvia, LV-3917

    Phone: +371 28338711 (shipping MUST include phone number or the order will not be able to be delivered!)

Handmade Nature

All items shown are examples. Due to the handmade process:

  • Sizes may vary by up to 2 cm

  • Subtle differences in color and finish are part of the charm

If you have specific preferences, feel free to email us at laimaceramics@gmail.com prior to ordering.

We sincerely thank you for your understanding and support of carefully crafted ceramics. Every order is handled with devotion to ensure it reaches you safely 🤍

Warmly,
Laima & Team